Your Privacy is Our Priority

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

To provide you with our premium chauffeur services, we must collect certain personal information. We may collect information about you in a variety of ways:

1.1 Information You Provide to Us

• Personal Identification Data: Full name, email address, phone number, and physical address.
• Booking Information: Pick-up and drop-off locations, dates and times of travel, flight details, special requests, and passenger details.
• Financial Data: Payment card details, billing address, and transaction history (processed securely via our PCI-compliant payment gateways).
• Account Information: If you create an account, we store your username, password, and preferences.
• Communications: Records of your correspondence with our customer service team, including emails, calls, and chat transcripts.

1.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, and information about how you interact with our website.
• Location Data: With your permission, we may collect precise geolocation data from your mobile device to facilitate accurate pick-ups and route tracking.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We utilize your personal information for the following core operational and business purposes:

• Service Delivery: To fulfill your bookings, dispatch vehicles, coordinate with chauffeurs, and process payments.
• Communication: To send booking confirmations, trip updates, chauffeur details, receipts, and respond to your inquiries.
• Safety & Security: To verify your identity, prevent fraud, ensure the safety of our passengers and chauffeurs, and comply with legal obligations.
• Personalization: To tailor your experience, remember your preferences (e.g., preferred vehicle type, climate control settings), and streamline future bookings.
• Service Improvement: To analyze usage trends, conduct research, and improve the functionality and performance of our digital platforms and physical services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data under the following circumstances:

• With Our Chauffeurs & Affiliates: To execute your requested services, we share necessary details (name, pick-up location, flight info) with your assigned chauffeur or our trusted global affiliate partners.
• Service Providers: We employ third-party companies to perform services on our behalf, such as payment processing, email delivery, hosting, and data analytics.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or to protect the rights, property, or safety of IMAS Chauffeur, our clients, or others.

4. Data Security & Retention

We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, destruction, or alteration. Our data transmissions are secured using industry-standard SSL/TLS encryption.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have specific rights regarding your personal data:

• Access & Portability: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete information.
• Erasure: You can request that we delete your personal information, subject to certain legal exceptions.

6. International Data Transfers

While IMAS Chauffeur is headquartered in Canada, our services and operations are global. Your information may be transferred to, and maintained on, computers located outside of your state, province, or country where data protection laws may differ. By using our Services, you consent to such transfers.

7. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this policy frequently.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at: